MULTI-LOCATION MERCHANT OF THE YEAR WINNER 2023
WINNER: Best Multi-Location Merchant of the Year
LACEY’S PLUMBING AND HEATING SUPPLIES LTD
KINDLY SPONSORED BY: INSTANTOR
Lacey’s impressed judges as a young, dynamic firm which is quickly expanding and making the most of ecommerce opportunities to achieve annual growth averaging 30%.
Opening its first branch in Ballycoolin in 2015, the plumbing and heating supplier and bathroom and tile retailer has since opened two more branches. Its goal is to create a space where plumbing, heating, bathroom, and tile contractors can buy all their materials in one place, at the right price, from trained experts offering high-level customer service. It partners with more than 50 suppliers of popular, trusted brands and is Ireland’s only direct independent supplier of Bosch boilers.
Since 2021, Lacey’s has developed its website into a thriving ecommerce marketplace offering thousands of products to customers across Ireland. Its social media following across Facebook and Instagram has increased by around 40%, boosting brand recognition amongst tradespeople and consumers. Within the past year, it has rolled out next day collections and nationwide delivery for online orders, and an open chat box on its website manned during work hours.
Sustainability is also a focus for the company, coordinating deliveries to reduce emissions and using electronic signatures to cut down on paper waste.